🔄 Replacement & Refund Policy – Greenland Gardens

We at Greenland Gardens take great care in packing and delivering your plants in healthy condition. However, due to the nature of live plants and shipping limitations, replacement or refund is provided under specific conditions only.

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✅ Replacement Is Applicable When:

The plant is severely damaged or dead on arrival

The wrong product was delivered (e.g., different plant or pot)

The issue is reported within 24 hours of delivery with unboxing photos/videos

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🚫 Replacement/Refund Not Applicable For:

Minor leaf damage or soil spillage during transit

Natural changes in plant appearance (e.g., slight drooping, color variation)

Incorrect shipping address or contact details provided by customer

Delayed pickup by customer after courier attempted delivery

Issue reported after 24 hours of delivery

> 🔸 Important: If the courier delivers on time but the recipient fails to collect or is unavailable, resulting in plant damage — no refund or replacement will be issued.

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📷 How to Request a Replacement:

1. Take clear photos/videos during unboxing

2. Email us at [email protected]

3. Mention your order ID, name, and issue clearly

We will assess the issue and provide a replacement or store credit if applicable.

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🔁 Refunds:

Refunds are not generally offered for live plants unless:

The plant is unavailable for replacement

A non-plant product is incorrect and you prefer a refund

Refunds (if approved) will be processed within 5–7 working days to your original payment method.

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🙏 Thank You!

We appreciate your support and understanding as we strive to deliver plants with love and care 🌱

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