📩 Complaint Policy – Greenland Gardens
We value your trust and satisfaction. If you face any issues with your order or service, we are here to help and resolve it promptly.
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📝 How to Raise a Complaint:
2. Mention your
Full Name:
Order ID:
Date of Purchase:
Nature of the Complaint:
Photos/Videos (if applicable):
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🕒 Complaint Timeline:
Complaints must be raised within 24 hours of delivery for:
Live plants
Damaged products
Missing items
For non-live products (pots, accessories), complaints will be accepted up to 3 days after delivery.
🔴 Unboxing video is mandatory for all complaints — this helps us assess damage caused during transit.
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🔍 Complaint Resolution Process:
All complaints are reviewed within 48 working hours
If eligible, resolution may include:
Replacement
Store credit
Or refund (in rare cases)
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❗ What Cannot Be Treated as a Complaint:
Late delivery caused by courier services (beyond our control)
Minor damages during transit (e.g., soil spill, bent leaves)
Unavailability to collect parcel leading to plant damage
Complaints without unboxing proof (photo/video)
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🙏 Our Commitment:
We aim to resolve all genuine issues with fairness and transparency. Your feedback helps us improve our service 🌿
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